Opt-In Registration Frequently Asked Questions
Who should register for the CENS Alert Me notifications?
All cellular and VoIP phone subscribers within Lane County who wish to receive CENS Alert Me notifications. Registering a mobile device or VoIP telephone to an address will not affect any land-line telephones already assigned to that location. To register, go to your public safety agency website or http://www.lcog.org/alertme.
Do I need to register my regular telephone?
No, land-line telephones are already "registered" through the 9-1-1 system.
How will I receive alerts?
When alerts are issued, they will be sent as e-mails, phone calls (voice), and/or or text messages. When you register your telephone number, you will be asked to identify the type of device you are registering. If you register your device as a “cellular telephone” you will receive alerts as both a voice phone call and a text message. Standard messaging rates imposed by your service provider will apply to any text message alerts you receive. If you do not wish to receive text message alerts, please do not register your device as a “cellular telephone”; select one of the other device options that are available. If you register your cell phone as something other than a “cellular telephone”, you will still receive phone call (voice) alerts, but you will not receive text messages.
Will my information be sold or distributed?
No. All of the information you enter will feed directly into the CENS secure database. This information can only be accessed by system administrators and the data will never be sold or distributed to third parties.
When will I receive phone calls?
You will receive phone calls when CENS is activated and your address is within the geographic area chosen to receive the notification message. CENS will only be activated for emergency purposes such as: tsunami warnings, emergency evacuations, natural disaster alerts, missing child alerts, hazardous material leaks and neighborhood emergency incidents.
What do I do if I move or want to opt-out of Alert Me?
If you move after you have entered your information into the website you will need to go back into the website and re-enter your information with your new address. To unsubscribe from all alerts, click Unsubscribe after logging into your account.
Can I enter my telephone number more than once at different addresses? How many wireless and cellular numbers can be registered to one address?
Residents enter their name, address, and up to two phone numbers such as cell phone numbers or VoIP phone numbers. Residents can register up to five additional contacts to their accounts, such as parents, siblings and spouses. Land-line telephone numbers are automatically / already included in the CENS database and should not be registered.
Do I have to enter an actual address?
Yes. If you enter an address that does not exist you will not be in the database and will not be contacted when CENS is activated.
Will I be solicited in any way at the phone number that I enter?
No. You will only receive phone calls when CENS is activated and your address is within the geographic notification area chosen. CENS will only be activated for emergency purposes.
If I am in a location that is different than the address that I enter into the website for my cellular phone, will I still be contacted if an emergency affects the address entered?
Yes. No matter where you are physically located, you will only receive calls for emergencies that affect the address entered into the website. So if you are on vacation in a different state you will still receive a phone call if the address you entered is affected by an emergency.
Does it cost me anything to opt-in for CENS messages?
This service is provided to you free of charge by Public Safety Agencies in Lane County. However, please be aware that text message charges may apply depending on your mobile service agreement and service carrier. Contact your mobile service provider for details. |
